Contact Us
Keeping your details safe
When you write to the 7signs team through this page, keep the message about the site itself. Never include banking details, credit card numbers, passwords, PINs, or scans of identity documents. The form is not a secure channel for that kind of information, and no reputable operator will ever ask you to send those through a contact form. Any request that pushes you toward sharing them is a warning sign, not a normal part of customer service.
If you have already sent such details by mistake, log into your player account, change your password without delay, and contact your bank or payment provider. Treat the matter with the same urgency you would give a lost wallet.
Where to find help with gambling
If your gambling is causing you distress, or you want to step back from it, the contact form is not the place to start. The most direct route is the responsible-gambling tools inside your player account, where you can set deposit limits, take a break, or close the account entirely through self-exclusion. Those options act immediately and do not depend on a reply from the support team.
Beyond the account tools, independent counselling services operate in Australia and can be reached without going through this website at all. A quick search for gambling help services in your state or territory will surface the free, confidential options available to you. Speaking with someone neutral is often the most useful step, and it keeps the matter entirely separate from the casino.
How the team communicates
The 7signs support team reads and replies in English. If you write in another language, the message may still get through, but expect delays while it is routed or translated. Plain English, with the question stated up front, tends to get the clearest answer.
Turnaround time depends on the volume of incoming messages, so allow a reasonable window before following up. Sending the same query twice only pushes your original message further down the queue. One clear message, with your player name and a short description of the issue, is the fastest way to get a useful response.
Stick to questions about the website, games, payments, or account access. Anything involving your finances or identity belongs in the secure account area, not in a message box.